SaaS Customer Support Specialist

Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025

Job Description:

A company is looking for a SaaS Customer Support Specialist.
Key Responsibilities

Provide high-quality software support to end-users via various communication channels
Triage and troubleshoot customer queries, managing a backlog of support tickets
Proactively reach out to existing accounts and contribute to the internal knowledge base

Required Qualifications

3+ years of software/application support experience for a B2B SaaS product
Strong organization and time management skills
Ability to analyze and solve complex problems
Self-directed and able to thrive in a fast-paced environment
Experience in the healthcare or pharmaceutical industry is a plus

Keywords: VirtualVocations, Coachella , SaaS Customer Support Specialist, Other , Vista, California

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