Front Desk Hospitality - Temecula KOA at Vail Lake Resort

Company: KEI Outdoors
Location: Temecula
Posted on: April 20, 2024

Job Description:

Description:The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!Working hours:

• Part-time/Seasonal positions available
• 15-40 hours depending on the occupancy of the park
• Shifts will primarily be in evenings, on weekend & holidays
• Reports to Front Desk Manager
• $16/hour & up depending on experience
• Full time employees are eligible for subsidized health insurance, paid vacation and Simple IRA contributions after completed milestonesRESPONSIBILITIES--- Ensures customers receive a high level of service consistent with our customer service philosophy--- Learn and operate Campground Management system--- Help guests to reserve & register for their camping experience both in person and via the telephone--- Communicate with all staff and management using Microsoft Teams--- Enforce campground policies and implement solutions consistent with goals of park--- Proactive guest management to ensure positive environment for all guests--- Coordinate with Guest Service staff for late guest arrivals--- Coordinate with Guest Service staff for problem resolution when applicable--- Assists with handling and resolving guest complaints.--- Facilitate guest ticket purchases for area attractions--- Cashier souvenir sales as well as stocking merchandise--- Utilize creative problem-solving skills--- Help facilitate the day use pass for mountain biking guestsOther duties as assigned by manager to ensure the operations of the campground and guest satisfaction.Requirements:--- Good customer service and communications skills--- Ability to multi task and prioritize--- Able to work with others and work independently--- Professional Appearance and attitude towards guests and fellow team members--- Communicate professionally and patiently--- Be on your feet during shift and able to lift at least 30 lbs.--- Ability to thrive in a fast-paced environment--- Intermediate computer proficiency including email, internet and Microsoft Office Suite--- Excellent verbal and written communication skillsPM21PI1db6cb3c1eec-31181-34279267

Keywords: KEI Outdoors, Coachella , Front Desk Hospitality - Temecula KOA at Vail Lake Resort, Other , Temecula, California