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Team Lead

Company: Planet Fitness - PF Baseline Fitness
Location: Coachella
Posted on: May 3, 2021

Job Description:

BASELINE FITNESS

Job Description



Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.



Essential Duties and Responsibilities

  1. Assist in member service oversight making sure all staff are always providing great customer experience.
  2. Very involved in all front desk related tasks
  3. Greet/meet potential members and provide gym tour
  4. Assist to facilitate member service issues and questions.
  5. Provide backup support to Club Manager as needed.
  6. Assist overseeing cleanliness and appearance of gym
  7. Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
  8. Assist in ordering supplies, keeping inventory and tracking reports as needed.


Essential Behavior Requirements

  1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
  2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
  3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


Minimum Qualifications

  • High school diploma
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency


Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift up to 50 lbs less than 30% of the time




Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness - PF Baseline Fitness, Coachella , Team Lead, Other , Coachella, California

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