Company: Planet Fitness - PF Baseline Fitness
Posted on: May 3, 2021
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time / Non-Exempt
Responsible for assisting in the oversight of gym operations to
ensure positive member experience and financially successful
Essential Duties and
- Assist in member service oversight making sure all staff are
always providing great customer experience.
- Very involved in all front desk related tasks
- Greet/meet potential members and provide gym tour
- Assist to facilitate member service issues and questions.
- Provide backup support to Club Manager as needed.
- Assist overseeing cleanliness and appearance of gym
- Assist in managing marketing efforts. Making sure staff is
aware and trained on all current marketing promotions.
- Assist in ordering supplies, keeping inventory and tracking
reports as needed.
Essential Behavior Requirements
- Customer Service: communicates and interacts
with customers (includes coworkers and the public) in a way that
exceeds the customers wants and needs.
- Listening: actively listens to customers
(includes coworkers and the public) empathizes (sees the situation
from the customers perspective) and works together to solve the
- Problem Solving: recognizes and defines
problems; analyzes relevant information; encourages alternative
solutions and plans to resolve situations; seeks additional
assistance when needed.
- Diplomacy: demonstrates tact and skill in all
interactions while using appropriate behavior and language.
- High school diploma
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the
- Must be able to lift up to 50 lbs less than 30% of the
Check us out on LinkedIn at: Planet Fitness -
PF Baseline Fitness
Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - PF Baseline Fitness, Coachella , Team Lead, Other , Coachella, California
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