Client Support Specialist – Training Provided

Company: KSE Systems
Location: Riverside
Posted on: July 15, 2025

Job Description:

Our People At the heart of KSE Systems achievements is our exceptional team—a group of talented, driven individuals who are committed to excellence and continuous career growth. We invest heavily in training and development, ensuring that our Client Support Specialists are equipped with the tools and knowledge needed to deliver outstanding results. The result is a team that consistently exceeds expectations, pushing the boundaries of what's possible and consistently delivering top-notch outcomes for our clients. Our focus is always on driving measurable success and building sustainable growth. We’re excited to continue impacting and expanding our reach, one successful campaign at a time. Eager to Step Into a Role Where Technology Meets Human Connection? Our San Bernardino Marketing Company Wants YOU! As a Client Support Specialist, you’ll be the welcoming face customers rely on for expert advice, outstanding service, and personalized solutions. Whether to assist with service upgrades, solve service issues, or explain new offerings—you’ll be at the center of it all! What Your Role Will Be as a Client Support Specialist: Proactively approach customers with a friendly and welcoming demeanor, offering immediate assistance. Actively listen to their needs regarding product information, device upgrades, billing questions, or technical troubleshooting, and provide clear, concise solutions. Engage customers in a consultative sales approach to understand their lifestyle and communication habits. Based on this understanding, recommend the products and services that best align with their individual requirements and budget. Clearly explain the benefits and functionalities of various plans and device features. Provide guidance on proper device care, maintenance, and basic troubleshooting tips to enhance the customer's overall experience and satisfaction. Work seamlessly with other Client Support Specialists, sharing knowledge and strategies, to collectively achieve daily sales objectives and ensure a high level of customer satisfaction across the team. Ensure the retail store is consistently neat, tidy, and visually appealing, with products well-displayed and organized. Uphold KSE’s brand image through a professional and customer-centric environment.

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