Lead Health Unit Coordinator Full-time Day
Company: Providence Health and Services
Location: Mission Viejo
Posted on: January 10, 2026
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Job Description:
Lead Health Unit Coordinator Full-time Day at Providence Health
and Services summary: The Lead Health Unit Coordinator manages
patient, visitor, and staff communications to ensure a positive
experience within the hospital setting. This role requires
independent decision-making to resolve complex situations and
support patient care delivery. The position involves coordination
of clinical support activities, emphasizing customer service and
healthcare knowledge. Description Under the general supervision and
according to established policies and procedures, the Unit
Coordinator (UC) ensures that patients, their families and guests
have an unparalleled experience at Mission Hospital while serving
as the face of our Ministry and proactively setting the stage for
the patient experience, by professionally and efficiently providing
and/or coordinating patient/visitor/guest experience. The UC
effectively communicates via a variety of modalities with patients,
visitors, and facility staff and plays an integral role in
communication across the continuum of care. The UC is responsible
for serving as the primary resource person in identifying and
facilitating problem resolution for our patients and guests while
utilizing independent decision making to manage complex situations
while ensuring positive outcomes. Providence caregivers are not
simply valued – they’re invaluable. Join our team at Mission
Hospital Regional Medical Center and thrive in our culture of
patient-focused, whole-person care built on understanding,
commitment, and mutual respect. Your voice matters here, because we
know that to inspire and retain the best people, we must empower
them. Required Qualifications: 3 years of eperience in delivering
high level of service in guest relations. Preferred Qualifications:
Associate's Degree Coursework/Training: Training in customer
service, service recovery, conflict resolution.
Coursework/Training: Medical terminology course. Experience working
in healthcare delivery environment. Discovery experience. Why Join
Providence? Our best-in-class benefits are uniquely designed to
support you and your family in staying well, growing
professionally, and achieving financial security. We take care of
you, so you can focus on delivering our Mission of caring for
everyone, especially the most vulnerable in our communities. About
Providence At Providence, our strength lies in Our Promise of “Know
me, care for me, ease my way.” Working at our family of
organizations means that regardless of your role, we’ll walk
alongside you in your career, supporting you so you can support
others. We provide best-in-class benefits and we foster an
inclusive workplace where diversity is valued, and everyone is
essential, heard and respected. Together, our 120,000 caregivers
(all employees) serve in over 50 hospitals, over 1,000 clinics and
a full range of health and social services across Alaska,
California, Montana, New Mexico, Oregon, Texas and Washington. As a
comprehensive health care organization, we are serving more people,
advancing best practices and continuing our more than 100-year
tradition of serving the poor and vulnerable. Posted are the
minimum and the maximum wage rates on the wage range for this
position. The successful candidate's placement on the wage range
for this position will be determined based upon relevant job
experience and other applicable factors. These amounts are the base
pay range; additional compensation may be available for this role,
such as shift differentials, standby/on-call, overtime, premiums,
extra shift incentives, or bonus opportunities. Providence offers a
comprehensive benefits package including a retirement 401(k)
Savings Plan with employer matching, health care benefits (medical,
dental, vision), life insurance, disability insurance, time off
benefits (paid parental leave, vacations, holidays, health issues),
voluntary benefits, well-being resources and much more. Learn more
at providence.jobs/benefits. Applicants in the Unincorporated
County of Los Angeles: Qualified applications with arrest or
conviction records will be considered for employment in accordance
with the Unincorporated Los Angeles County Fair Chance Ordinance
for Employers and the California Fair Chance Act. About the Team
The Sisters of Providence and Sisters of St. Joseph of Orange have
deep roots in California, bringing health care and education to
communities from the redwood forests to the beach shores of Orange
county - and everywhere in between. In Southern California,
Providence provides care throughout Los Angeles County, Orange
County, High Desert and beyond. Our award-winning and comprehensive
medical centers are known for outstanding programs in cancer,
cardiology, neurosciences, orthopedics, women's services, emergency
and trauma care, pediatrics and neonatal intensive care. Our
not-for-profit network provides a full spectrum of care with
leading-edge diagnostics and treatment, outpatient health centers,
physician groups and clinics, numerous outreach programs, and
hospice and home care, and even our own Providence High School.
Providence is proud to be an Equal Opportunity Employer. We are
committed to the principle that every workforce member has the
right to work in surroundings that are free from all forms of
unlawful discrimination and harassment on the basis of race, color,
gender, disability, veteran, military status, religion, age, creed,
national origin, sexual identity or expression, sexual orientation,
marital status, genetic information, or any other basis prohibited
by local, state, or federal law. We believe diversity makes us
stronger, so we are dedicated to shaping an inclusive workforce,
learning from each other, and creating equal opportunities for
advancement. Requsition ID: 408505 Company: Providence Jobs Job
Category: Clinical Administration Job Function: Clinical Support
Job Schedule: Full time Job Shift: Day Career Track: Admin Support
Department: 7500 MH 3W Address: CA Mission Viejo 27700 Medical Ctr
Rd Work Location: Mission Hospital Mission Viejo Workplace Type:
On-site Pay Range: $24.00 - $33.73 The amounts listed are the base
pay range; additional compensation may be available for this role,
such as shift differentials, standby/on-call, overtime, premiums,
extra shift incentives, or bonus opportunities. PandoLogic.
Category:Administrative, Keywords:Medical Clerk, Location:Mission
Viejo, CA-92691 Keywords: health unit coordinator, patient
experience, medical secretary, clinical administration, healthcare
communication, patient relations, medical terminology, conflict
resolution, customer service healthcare, hospital
administration
Keywords: Providence Health and Services, Coachella , Lead Health Unit Coordinator Full-time Day, Healthcare , Mission Viejo, California
