Quality Assurance Manager
Company: Disability Solutions
Location: Coronado
Posted on: May 3, 2024
Job Description:
Perched on its own 15-acre peninsula, Loews Coronado Bay Resort
is a private oasis of tranquility near San Diego. This Coronado
hotel offers views of the shimmering bay waters and the San Diego
skyline. Welcome to Coronado's Secluded Water Escape.Responsible
for hiring and ensuring all new and existing Team Members are
trained to provide consistent Loews service by maintaining complete
adherence to all Loews Hotels standards related to the Housekeeping
function. Presents and conducts departmental orientation and
training sessions for all new Team Members. Develops and conducts
training sessions to promote staff development for all Housekeeping
Team Members. Monitors and maintains new hire and on-going
housekeeping training programs.Essential Functions and
Responsibilities
- Assist property leadership in the recruitment and hiring of
GRA's based on standard
- Establish standardized training materials to be utilized during
training
- Develop and present effective new hire orientation program for
all newly hired housekeeping team members
- Create introductory period schedules for new GRA's
- Schedule and monitor training period with Star Trainers
- Maintain monthly on-boarding cycle for GRA's
- Document each step of on-boarding and training process
- Complete and track training checklists on all new hires
- Administer new hire certification and interview for all newly
hired housekeeping team members
- Develop and present effective training programs for
housekeeping department inclusive of hourly, supervisory and
management training
- Conduct monthly departmental meetings with housekeeping Star
Trainers and Managers
- Attend housekeeping management meetings
- Conduct training needs assessment for the housekeeping
department
- Monitor consistency of housekeeping product and service for the
department, reporting any variances
- Participate with management in analyzing and addressing team
member opinion surveys, Medallia, shops and performance issues as
needed
- Communicate and implement updates to housekeeping standards and
initiatives
- Work with management to create and implement incentive
programs
- Create quality assurance teams to include all areas of
housekeeping
- Oversee and conduct compliance training in accordance with
applicable State and Federal regulations
- Generate and distribute monthly training reports
- Oversight and coordination of housekeeping Star Trainer
program
- Assist with coordinating training for career path
initiatives
- Assist in housekeeping operations and/or specials projects, as
determined by housekeeping leadership
- Promote management/supervisory and team member development
- Assist with the development and implementation of safety
incentive programs
- Provide assistance with team member related events
- Conducts audits/inspections of Mighty Clean
- Conducts audits/inspections of GRA MM tracking
- Inspections of rooms and scoring of rooms to maintain
consistency of product
- Assist with re-certification of team members
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business
needs
- Ability to perform "Physical & Mental Effort Requirements" with
or without accommodation as explained below
- Other duties as assignedSupportive Functions &
ResponsibilitiesIn addition to performance of the essential
functions, this position may be required to perform a combination
of the following supportive functions:
- Interviews, trains, spot-checks, praises, coaches, counsels and
disciplines in accordance with Loews standards
- Complete Monthly Inspections Reports
- Insure adherence to the Self Inspect Guidelines
- Insure adherence to the Mighty Clean Program
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to applicants, guests,
co-workers, management, and business partners
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate company meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with company standards, policies & rules
- Complies with hotel uniform and grooming
standardsQualificationsThe individual must possess the following
knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of
the job, with or without reasonable accommodation:Required:
- Requires an Associates degree in related area (or 5+ years
related experience)
- Minimum 3 years experience as a Housekeeping or Training
Manager in a similar operation or equivalent experience
- Professional presentation skills
- Thorough working knowledge of hotel operations, AAA and
housekeeping standards
- Excellent communication and organizational skills
- Able to work a flexible schedule, including weekends and
holidaysPreferred:
- 5 or more years experience in training and/or the Housekeeping
Function
- Experience with AAA service standards
- Bi-lingual (Spanish/Creole)Salary range for this position,
based on experience, is $64,480.00 to $70,000.00.
Keywords: Disability Solutions, Coachella , Quality Assurance Manager, Executive , Coronado, California
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