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Assistant General Manager

Company: OVG SoCal LLC
Location: Coachella
Posted on: January 21, 2023

Job Description:

Job Type



The Assistant General Manager is responsible for developing and ensuring the implementation of departmental strategic plans and supporting business plans in the organization's Marketing, Booking, Ticketing, F&B, Finance, Grounds, Custodial, Event Production, Security, Conversion and Ice Operations departments with a focus on maximizing the number of events and their revenue opportunities and creating the ultimate fan experience for the arena and practice/community ice facility.

Essential Duties & Responsibilities:

  • Aggressively promotes the use of the facility to maximize its utilization
  • Establishes and maintains effective working relationships with the boards, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility
  • Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
  • Develops and implements facility goals in accordance with corporate policy and good business practice.
  • Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
  • Committed to a diverse and inclusive arena workforce supporting a positive employee culture that reflects OVG's reputation in the industry.
  • Oversee and provide strategic leadership to the Security department responsible for ensuring appropriate levels of security, safety, privacy, and recovery of company assets
  • Act as one of the primary Executives on Duty at all events held at arena
  • Oversee and provide strategic leadership to the Maintenance and Custodial departments responsible for the effective cleanliness, safety & security, OSHA reporting, operation and maintenance of arena/practice facility and related equipment
  • Continually evaluates the quality of the fan experience by firsthand observation, objective feedback and interaction
  • Develop, manage, and execute the corporate capital plan for arena and training center
  • In collaboration with other members of the leadership team, develop and foster integrated initiatives that promote the ultimate concert, hockey, and basketball experience
  • Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
  • Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets
  • Provides for control of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis
  • Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility in all forms of communication and personal contacts
  • Advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits
  • Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations
  • Evaluates facility practices and recommends improvements to better reflect the needs of arena clients and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures
  • Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff
  • Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public


    Required Experience & Qualifications:
    • 10+ years' experience in a senior leadership role at a large sports and/or music entertainment venue
    • Bachelor's degree or better from an accredited college or university in Business/Hospitality Management or related field
    • Graduate of IAVM Public Assembly Facility Management School preferred
    • Demonstrated knowledge of facility operations, budget preparation and personnel management
    • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
    • Experience in relationship management including sports team ownership, sports leagues, F&B providers, promoters, Ticketmaster and other partners
    • Proven ability to think strategically with a willingness to roll up sleeves and execute on projects
    • Must be adaptable with the ability to work under pressure to meet deadlines
    • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts
    • Exceptional experience in leading, motivating and developing employees
    • Experience recruiting events, tournaments, and other special events
    • A high degree of personal integrity and consistently put the interests of the organization first
    • Strong ability to support creative ideation to enhance brand equity while supporting company culture, values and objectives
    • Must be a fierce communicator and cross-organizational collaborator
    • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
    • Considerable knowledge of safety regulations and other federal, state or local laws and regulations including OSHA
    • Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
    • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
      Preferred Experience & Qualifications:
      • Senor Level Management Experience with managing venues and events in a stadium or concert setting of a similar size (11,500+ seats) is highly desirable
      • Experience in a management role during the grand opening or major renovation of an arena or stadium is highly desirable
      • Demonstrated ability to successfully negotiate Collective Bargaining Agreements (CBA) and manage a non-union and unionized workforce
        Updated Vaccination Statement as of 3/17/2022:

        We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

        EEO Statement

        Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

        Strengthened by our Differences. United to Make a Difference.

        At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Keywords: OVG SoCal LLC, Coachella , Assistant General Manager, Executive , Coachella, California

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